Traders at the Maldives do have customer feedback forms just like any other hotel. But what's the point if you do not act on the feedback. How tolerating the customers would be and for how long before walking away.
Not too long...at least only until a proper alternative arrives.
Traders at Male in the Maldives offer complimentary speed boat service from Male international airport to the capital Male which is roughly a 5 minute ride.
Now imagine this. You make a booking and specifically communicate with the reservations department regarding your flight times and request for a prompt pick up.
Situation becomes even more critical when your flight lands in Male at midnight, 00.30 to be exact.
Ok, they are not there waiting for you although far away resort islands have sent their boats for pick up. So you call them and remind them that you are there!
1.00Am local time they are still not there and you remind them again. You call them again at 1.15Am they still don't make it. What is an hour in the Maldives one might argue. Not if you are on a business trip with morning meetings the next day morning and not of you are the only tourist in the airport!
Fair enough, but how did they try to win back me as a customer?
Obviously I was mad but the guy who came to pick me up was arguing that I should have come in a earlier flight. The lobby manager and his staff (who were there on 2nd morning) acted so so dumb and clueless and simply said sorry.
No recovery plan at all.
On my account I have asked the manager who appears to be a career hotelier to speak to me tomorrow morning. Let's see in his capacity as to how is he going to handle my situation.