Friday, May 3, 2013

When e-government initiative fails to deliver results

Providing government services to its citizens via the web is one of the most progressive moves by any government and the government of Sri Lanka and its ICTA agency should be commended for its effort to bring some of the citzen services such as revenue license renewel and EPF services.

However the efforts become futile when the government machinery is unable to bring on board data from all Insurance companies that would enable the citizen to utilize the said services. Afterall being such a regulated industry, Insurance companies should be able to share such data with key government initiatives. Private sector companies should take equal responsibility to make such initiatives sucessful for the common good of the citizen.
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